Frequent asked questions

How long will it take for me to receive my box?


Depending on the box. From the date AYI received your completed design tasks (questionnaire, pictures, measurements of the room, walls, furniture, inspiration pictures, pictures of the items you want to keep, measurements if needed, and any special requirements ), it will take between 3 days (flash box) to 3/4 weeks (signature box).




I’m not sure I can take measurements by myself.


AYI created a special pdf which you can download, with all the great tips on how to take measurements. And if you don’t feel like using the regular meter, go for the electronic one. It is super fun to use !!




I have send my questionnaire, measurements and pictures of the room. Do I really need to send my inspiration? Is not up to AYI to provide me with inspiration?


AYI will provide you with a strong proposal only if every step of this process is well designed. Which means we need to compile as much information as possible for you to succeed in your implementation.




I want to change the box? Can I transfer the fees from one to an other?


Once you have submitted all the required tasks and that we already begin to work on it, no further changes can be done.




I have change my mind and want a refund.


We have a non refund policy.




If I have questions, requests or special needs during the time my box is completed, how do I do this?


You can always get in touch with AYI through contact@ayi-designer.com, We will do our best to answer you within 24 hours.





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